Loading...
Incident Response
Security Incident Response
We maintain a comprehensive incident response program to detect, respond to, and recover from security incidents while keeping our customers informed.
Our Commitment
In the event of a security incident affecting your data, we commit to:
- Notify affected data controllers within 72 hours of confirmed breach
- Provide clear information about the nature and scope of the incident
- Share steps we are taking to contain and remediate the issue
- Cooperate fully with your incident response and regulatory requirements
Incident Classification
Critical (P1)
Active data breach, system compromise, or service unavailability affecting all users
Response: Immediate (within 1 hour)
Notification: Within 24 hours to affected parties
High (P2)
Potential data exposure, significant security vulnerability, or major service degradation
Response: Within 4 hours
Notification: Within 72 hours to affected parties
Medium (P3)
Security anomaly, minor vulnerability, or limited service impact
Response: Within 24 hours
Notification: As appropriate based on impact
Low (P4)
Informational security event, potential improvement area
Response: Within 72 hours
Notification: Typically not required
Response Process
Phase 1
Detection & Triage
Automated monitoring and alerting systems detect anomalies. On-call engineers assess severity and classify the incident.
Phase 2
Response Team Assembly
Incident commander assembles response team including security, engineering, and communications personnel as needed.
Phase 3
Containment & Mitigation
Immediate actions to contain the incident, prevent further impact, and begin mitigation measures.
Phase 4
Communication
Notify affected customers and stakeholders with clear information about the incident and our response.
Phase 5
Recovery & Review
Restore normal operations, conduct post-incident review, implement improvements to prevent recurrence.
Communication Channels
During an incident, we communicate through the following channels:
Email Notification
Direct email to account administrators and designated security contacts
Status Page
Real-time updates on service status and incident progress
In-App Notification
Banner notifications for active incidents affecting your usage
Post-Incident Report
Detailed report with root cause analysis and preventive measures
Report a Security Issue
If you discover a security vulnerability or believe your data may have been compromised, please contact our security team immediately.
Contact Security Team